EEDM Analyst

Responsibilities

• Process escalated tickets and consult with team members for resolution.
• Provide good customer service and interact with end-users.
• Assist in managing several COTS applications that support the Enterprise.
• Develop, review, and implement methods for improving processes and workflow.
• Evaluate, report, and develop improvements to the performance of the EEDM infrastructure.
• Manage and maintain third-party software to keep within vendor-defined software lifecycles.
• Play a critical, proactive role in reporting problems, tracking and reporting issues and/or error trends, and monitoring the results of changes implemented on the responsible systems.
• Participate in both long-term projects and troubleshooting efforts in the event of outages.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associates degree in related field or equivalent experience.
• 5 years of experience in IT support or related field.
• 2 years of experience providing System Administration or similar support.
• 1 year of experience managing and supporting features in the M365 suites, including authentication and identity, Entra ID apps and app registrations, SSO/SAML configuration and troubleshooting, conditional-access policies, MFA, Privileged Identity Management (PIM)/just-in-time access.
• One of these two Microsoft role-based certifications must be obtained within 60 days of hire:Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Azure Administrator Associate (AZ-104).
• Experience with Active Directory (e.g. DNS, Group Policy, PKI, Trusts, etc.).
• Demonstrated ability to lead troubleshooting for issues both known and unknown across all manner of applications/products to include vendor support if required.
• Has an understanding of the OSI Model.
• Experience with PowerShell, managing Active Directory objects in a hybrid on-prem and Entra ID (AzureAD)/M365 environment, creating scripts on-demand and for automation of tasks.
• Knowledge of Virtualization in a Windows environment, such as Hyper-V.
• Experience administrating cloud environments, such as AWS or Microsoft Azure, such as managing accounts, email and virtual machines.
• Terraform, or similar automation tool experience, a plus.
• Proven ability to provide technical recommendations to solve short- and long-term issues.

Qualifications

• Must have a demonstrated ability to provide technical recommendations to solve short- and long-term issues.
• Basic understanding of IT Security Standards, including the NIST Cybersecurity Framework.
• Experience using system monitoring tools, such as SCOM, Solarwinds, Splunk, etc.
• Exposure to PKI infrastructure and certificate-based access.
• Experience using ITSM ticketing systems, such as ServiceNow.
• Experience with report creation and use of Axonius.
• Experience with MECM.
• Experience with Microsoft Graph.
• Familiarity with security and compliance reporting tools, such as Tenable, CrowdStrike, Microsoft Defender.