Educator, Revenue Cycle, HB Billing & Collections, Days - Fully Remote

About the role

The Educator, Customer Service will conduct end-user training classes for Customer Service Representatives, with a focus on mentorship for new hires. The Educator will also maintain classroom materials and assist the customer service management team in creating, updating, and evaluating course materials, which may include printed material and various electronic delivery methods. The Educator may be required to cross-train in other areas of the revenue cycle based on need and assist in maintaining class offerings and student records. Computer skills and knowledge of Microsoft Office are required; experience with EPIC is a plus. This position offers a fully remote work opportunity. Employees in this role must reside in one of the following states: Kentucky, Indiana, Missouri, Ohio, Tennessee, Alabama, Virginia, Mississippi, North Carolina, South Carolina.

Responsibilities

• Conduct end-user training classes for Customer Service Representatives with a focus on mentorship for new hires.
• Maintain classroom materials.
• Assist the customer service management team in creating, updating, and evaluating course materials (printed and electronic delivery methods).
• Cross-train in other areas of the revenue cycle as needed.
• Assist in maintaining class offerings and student records.

Qualifications

• Five years combined experience in patient accounting, customer service, financial, or insurance environment.
• Desired: EPIC Certification.

Skills

• High energy, positivity, and a passion for education.
• Ability to adapt to challenging classroom situations and diverse personalities.
• Computer skills and knowledge of Microsoft Office.
• Experience with EPIC (a plus).