Educational Travel Relationship Manager

About the role

The National WWII Museum is seeking an Educational Travel Relationship (ETR) Manager to develop and manage an engagement program focused on growing Membership in the Patriots Circle, the Museum's mid-level donor program for gifts ranging from $1,000-$25,000.

Responsibilities

• Develop detailed and consistent plans to provide Educational Travelers with information about engagement opportunities with the Museum over and above their travel experience.
• Develop comprehensive communication strategies to provide Educational Travelers with a 360-degree understanding of the Museum’s mission, vision, and goals.
• Develop a solicitation track for Educational Travelers that includes Patriots Circle participation, as well as major gift and planned giving opportunities based on prospect capacity and interest.
• Interface with Educational Travel staff to assure premium level hospitality while guests are traveling with the Museum, including supporting Institutional Advancement team members and Museum executives who are staffing international trips.
• Partner with the Patriots Circle team and Major Gift Officers to cultivate, solicit and steward Educational Travelers who are identified as donor prospects for the Museum.
• Manage staffing and engagement opportunities for on-campus Educational Travel programs, including The International Conference on World War II, semi-annual educational symposiums, and Experience the Victory program.
• Develop a stewardship cycle for previous Educational Travelers to include surveys, developing pre and post trip cultivation and stewardship opportunities for all Educational Travelers.
• Undertake other duties and special projects as assigned by the Patriots Circle Director and the Associate Vice President of Annual Giving and Membership.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in customer relationship management or sales in a business environment; experience in fundraising or membership programs in a non-profit environment.
• Experience in database management, applications, and spreadsheets. Knowledge of fundraising software and Raiser’s Edge preferred.
• Keen attention to detail, exceptional organizational skills, initiative, and the ability to problem solve under pressure.
• Excellent interpersonal, presentation, oral and written communication skills. Ability to work as a member of a team.
• Willingness to work a flexible schedule that goes beyond the normal 40- hour work week; extended work may at times include minor holidays, weekends, and evenings.