School Relationship Manager

About the role

The nation’s largest in-school dental program is looking for a School Relationship Manager to facilitate in providing dental services to children who may not otherwise receive dental care. For over 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.

Responsibilities

• Works as a team with the Dental Team Manager to ensure successful visits and meet goals for state performance
• Serves as the key liaison between the school and the dental team
• Serves as primary point of contact for all school interactions pre‑visit and post‑visit
• Build and maintain strong relationships with school contacts (e.g., nurse, receptionist)
• Maintain frequent communication and customer service excellence (handle inquiries/issues from the school and ensure they are satisfactorily resolved)
• Monitor form receipt and encourage participation, identifying when there are issues with patient count for upcoming visits
• Deploy Oral Health Educators to improve form return where applicable
• Coordinate needs for automated patient/parent communications (e.g., PA announcements, robo calls, emails/texts, online links, etc.)
• Manage and compile visit lists and patient information for school contacts and the dental team
• Coordinate visit logistics with the school contact, ensuring dental teams have appropriate information on visit dates
• Maintain full schedule and make adjustments as needed based on participation/capacity
• Schedule current and future visits
• Review feedback from school contacts and elevate as appropriate
• Maintain and update database
• Jointly accountable for school performance with the Dental Team Manager

Qualifications

• Minimum 2 years’ experience in customer service
• College degree preferred (not required)

Benefits

• Evenings, weekends and summers off
• Excellent benefit packages
• Full‑time position
• Competitive compensation

Schedule

Monday‑Friday: 9 am‑5 pm