Educational Technology & Systems Manager

Primary Responsibilities

• Partner with teachers to support effective and thoughtful use of technology in teaching and learning
• Provide just-in-time support for classroom technology and instructional tools
• Lead the implementation and support of academic technology initiatives in coordination with the Director of Technology
• Support use of core platforms (Google Workspace, Toddle, and other instructional tools)
• Help pilot and support emerging technologies, including AI tools for teaching and learning
• Step in to provide continuity of instructional support when the Director of Technology is focused on operational or construction priorities
• Administer and support core systems, including:
• Google Workspace (basic administration)
• Other core school platforms (e.g., Veracross and Toddle)
• Assist with device management as needed
• Serve as an escalation point for help desk issues
• Troubleshoot issues related to:
• Device and application issues
• User access issues
• Classroom technology and connectivity
• Aid in maintaining system documentation and basic configuration standards
• Cook up with the outsourced Systems/Security Consultant on escalated or complex issues
• Mentor and support the Help Desk / Support Specialist
• Assist in triaging and prioritizing support tickets
• Identify patterns in support requests and recommend process improvements
• Help build and maintain documentation, workflows, and knowledge base resources
• Support small to mid-sized technology projects
• Contribute to smooth technology operations during campus transitions & temporary campus use

Qualifications

• 3+ years of experience in IT support, systems administration, and educational technology experience
• Experience with Google Workspace in an administrative or advanced user capacity
• Strong troubleshooting skills across devices, applications, and user access issues
• Excellent interpersonal and communication skills, especially when working with educators
• Ability to manage multiple priorities in a dynamic school environment

Preferred

• Experience in a K–12 school environment
• Familiarity with Veracross or similar student information systems
• Experience with device management (e.g., Mosyle or similar MDM)
• Understanding of identity and access management (SSO, provisioning)
• Experience supporting or implementing instructional technology tools
• Interest in or experience with AI tools in education

Important Qualities Include

• Service-oriented and highly responsive
• Comfortable working across both technical and instructional domains
• Strong communicator who can translate technical concepts for non-technical users
• Collaborative and team-oriented
• Organized and proactive, with attention to documentation and process
• Curious and adaptable, especially in a rapidly evolving technology landscape

Reporting Structure

• Reports to the Director of Technology
• Works closely with:
• Director of Technology (academic tech & strategy)
• Manager of Technology Operations
• Help Desk / Support Specialist (mentorship & escalation)

Compensation Range

• $115,000 - $130,000