Education Performance Support Officer

Casual position based at our Little Collins Street officeHourly rate is $39.40 + 12% superOther benefits include:Supportive environment and caring work culture with work/life balanceCultural DiversityFlare Employee Discounts ProgramEmployee Assistance Program (EAP)AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.About the positionWe are seeking applications for an Education Support Officer, the key role is to provide effective and high-quality administration support to internal stakeholders. Working closely with the Coordinators in the Education Performance Unit, this position contributes to the smooth functioning of the Education Performance Unit and supports compliance and quality assurance activities.To be considered for this position you will be able to demonstrate the following key selection criteria:Demonstrated ability to provide administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients) Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFEHigh level IT skills including use of online platforms in registering and enrolling Education clientsProficient in Student Management Systems, MS Outlook, Word, Excel, PowerPoint and TeamsDemonstrated ability in using online platforms to support clients and client data reportingAbility to work with datasets and maintain data integrityAccuracy and attention to detail in data processing and recordkeepingAbility to generate regular reports, undertake basic analysis of results and make simple recommendations to management to highlight concerning changesDemonstrated ability to take initiative, problem solve and take the extra mile to engage clientsExperience working with client management systems and/or government reporting systems (ARMS, Workforce Australia, SVTS, inputting and extracting dataPossess strong organisational and time management skills, including the ability to effectively prioritise tasks from multiple stakeholdersExposure to financial processes, payments and/or petty cash managementAbility to work both independently and collaboratively as part of a team in a busy environmentExcellent spoken and written communication and presentation skills, including Some editing skills Ability to maintain manual and electronic records Demonstrated attention to detail To apply for this position please submit:Your current resumeCover letter addressing the key selection criteria outlined aboveApplications for this position will be accepted up to 6 pm on Friday, 30 October 2026, however interviews and other selection processes will commence as suitable applications are received.About usAMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.For more information about our commitment to Diversity and Inclusion please click here.AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.