Education Debt Consumer Assistance Program Advisor

About the role

Reporting to the Director of Litigation, the Education Debt Consumer Assistance Program (EDCAP) Advisor is responsible for the implementation and service delivery of LSHV’s EDCAP project. The EDCAP Advisor will provide information and assistance to individuals with higher education debt, which includes federal and private student loans and tuition debt. This position is based out of the Yonkers Office and requires travel to educational workshops and events throughout Dutchess, Ulster, Rockland, Putnam, Orange, Sullivan, and Westchester.

Responsibilities

• Complete EDCAP’s training for accreditation prior to providing services and maintain accreditation through ongoing training.
• Conduct intakes via telephone or in‑person and open cases as appropriate.
• Maintain both physical and electronic files in the case management system; prepare letters and other documents.
• Provide individual assistance, advocacy, and support: assess repayment plan options; advise on forgiveness, cancellation, and discharge programs; assist with applications; file requests for information and complaints with servicers and lenders; mediate issues with loan servicers and lenders.
• Refer individuals to other services and resources to address additional needs.
• Deliver consumer education presentations based on EDCAP‑approved materials.
• Attend community events to promote awareness of EDCAP services.
• Attend EDCAP training (annual intensive and monthly sessions).
• Remain current on student loan law relevant to services provided.
• Collect and report data as directed by funder on a timely basis.
• Collect client stories (at least two per year).
• Complete paperwork and case recording in compliance with federal, state, local requirements and LSHV’s Practice Standards.
• Support the EDCAP Coordinator (LSHV’s consumer attorney) as needed.
• Attend and engage in staff meetings, training, and supervision.
• Perform other duties as assigned by supervisor.

Qualifications

• Associate degree; bachelor’s degree preferred.
• Experience in human services.
• Knowledge of consumer/student loan law preferred.
• Valid NYS Driver’s license and vehicle required.

Skills

• Excellent working knowledge of computers and software such as Microsoft Word, Excel, and data entry.
• Strong written, interpersonal, and oral communication skills.
• Excellent organizational and time‑management skills.
• Ability to work effectively with a diverse group of stakeholders.
• Self‑starter; ability to work independently and seek supervision when necessary.

Benefits

• Medical, dental, vision, life insurance, and long‑term disability coverage.
• Defined contribution to a 403(b).
• Loan repayment assistance.
• Paid parental leave.
• After a brief probationary period, eligibility to work from home up to two days per week.
• Professional development: job‑related training, Mentoring Program, Emerging Leaders Program.

Pay

Salary: $67,235 – $84,604 annually (DOE, union scale).

Schedule

Full‑time.