Financial Assistance Advisor
About the role
Rutgers University Behavioral Health Care (UBHC) provides a full continuum of evidence‑based behavioral health and addiction services across New Jersey. The Financial Assistance Advisor supports the admitting process for inpatient, partial hospitalization, and outpatient programs on UBHC’s main campus.
Responsibilities
- Interview patients and/or relatives and assist in completing all required forms.
- Obtain necessary demographic and financial information prior to treatment.
- Request information via written correspondence and telephone inquiries.
- Record data such as income verification and make copies of relevant income information.
- Respond to patient and clinician inquiries related to benefits, registration procedures, and billing regulations.
- Demonstrate ability to interact with insurance representatives when needed, communicating via telephone in a professional manner.
Requirements
Minimum of three (3) years of general office/clerical experience, with at least two (2) years in insurance eligibility verification and admitting process.
Must have working knowledge of various insurance plans, excellent communication skills, and computer proficiency.
Physical demands: frequent prolonged sitting; ability to speak clearly; hearing essential; lifting up to 20 lbs; extensive reading required.
Work environment: moderate noise typical of a business office with computers and printers and light traffic.
Benefits
Rutgers provides a comprehensive benefits package that may include medical, prescription drug, and dental coverage; paid vacation, holidays, and various leave programs; competitive retirement benefits (defined contribution plans and voluntary tax‑deferred savings options); employee and dependent educational benefits (when applicable); life insurance coverage; and employee discount programs.
Pay
Salary range: minimum $29.670, midpoint $30.170, maximum $31.080 (hourly). The final offer will consider qualifications, experience, expertise, department or grant fund availability, market benchmarks, and internal equity.
Schedule
Full‑time position with standard hours of 35.00 per week. Work schedule follows a daily shift; the role requires a fully on‑site arrangement.