Education Coordinator (Part-time 20 Hours/Week) - Schaumburg, IL or Remote

About the role

The Education Coordinator provides operational and administrative support for Education, Member Services, and Business Development functions. This role serves as a centralized point of coordination for high-volume, transactional workflows, ensuring consistent, timely, and accurate execution of education-related support activities.

Responsibilities

• Serve as the centralized point of contact for Education-related member support requests, including triaging and managing Jira tickets, monitoring queues, ensuring timely responses, and maintaining service-level expectations.
• Support group enrollment operations and Business Development activities by coordinating onboarding tasks, assisting with institutional enrollments, and providing client support.
• Execute high-volume operational workflows, including:
• Manual enrollments and enrollment key creation
• Credit corrections and adjustments
• LMS troubleshooting and account updates
• Duplicate record management
• Refund-related access updates
• Support LMS-related administrative functions, including:
• Group participant support
• Product access troubleshooting
• Institutional account updates
• Course and enrollment maintenance
• Support reporting and data requests for Business Development and internal stakeholders.
• Manage Member Services incoming requests through the online member help desk (Jira), ensuring consistent triage, accurate responses, timely resolution, and appropriate escalation when needed.
• Track, compile, and report metrics related to member support activities, identifying trends, recurring issues, and opportunities for process improvement.
• Maintain records of support cases, documentation, and standard operating procedures (SOPs) to ensure consistency, transparency, and continuity of operations.
• Coordinate communication and operational tasks across Education, Member Services, and Business Development teams to ensure alignment and efficient service delivery.
• Aid in onboarding processes for new institutional clients, including communication of next steps and set-up coordination.
• Update and maintain auto-replies, templates, and communication materials across shared inboxes.

Qualifications

• Associates degree preferred.
• Minimum 2 years of related experience. Administrative, operations, customer support, and/or education program coordination experience preferred.
• Experience with Learning Management Systems (LMS), CRM systems, or ticketing platforms (e.g., Jira) preferred.
• Strong attention to detail and ability to manage high-volume, repetitive tasks with accuracy.
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively across teams and manage competing priorities.
• Proficiency in Microsoft Office and familiarity with data tracking and reporting tools.

Benefits

As part of the health care community, we offer a full slate of health, financial, and wellness benefits to support personal and family needs, including quality medical, dental, and vision insurance at a reasonable cost, 401K match, a free fitness center, breastmilk shipping, CALM subscription, volunteer committees, employee resource groups, and much more. More detailed benefits information can be found at: https://www.asahq.org/about-asa/work-at-asa/benefits.

Compensation

This position is a non-exempt/hourly position. The target hiring pay range for this position is: $25/hour or approximately $49,000 annually. This position is not eligible for a yearly bonus/incentive.

Compensation decisions consider a wide range of factors, including but not limited to relevant experience, skills, certifications, business needs, and organizational policies.

ASA strives to be transparent with our pay practices both internally and externally.

EEOC

ASA is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.