Education Account Manager

Music & Arts, a division of Guitar Center, is the nation’s largest school music dealer specializing in band and orchestra rentals, instrument repairs, and private lessons across the USA.

About the role

We are seeking an Education Account Manager (Business Development Sales Specialist) to build and nurture relationships with schools from grade schools to high schools. As the frontline relationship builder, problem solver, and community partner, you will help music programs thrive by serving as the primary conduit between Music & Arts and the schools within your assigned territory. Your role will focus on cultivating educator relationships, driving growth in rentals, repairs, and product sales, expanding program adoption, and representing Music & Arts as a trusted partner to students, teachers, and the broader school community.

Responsibilities

• Relationship Development & Territory Growth
  • Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
  • Expand Music & Arts’ footprint using our database and prioritized regional school lists.
  • Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
  • Develop strategic territory plans focused on new school programs, educator support, and local engagement.
• Sales Activity & Pipeline Discipline
  • Achieve weekly expectations for educator conversations, meetings, and school visits.
  • Respond to all inbound leads within 24 hours.
  • Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
  • Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.
  • Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.
• Community Engagement & Store Activation
  • Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
  • Promote in-store resources, coupons, and promotional programs for educators and parents.
  • Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
  • Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Customer Support & Educator Service Excellence
  • Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
  • Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
  • Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
  • Proactively identify and resolve friction points before they impact customer experience.
• Culture & Leadership Behavior
  • Lead with optimism, service, and professionalism as a representative of Music & Arts’ renewed culture.
  • Model accountability—avoid negativity, blame, or disengagement.
  • Embrace coaching, continuous improvement, and a set productivity cadence.
  • Contribute to a positive team environment and support peer success.

Requirements

• Sales, customer engagement, or community relations experience.
• Excellent communication and relationship-building skills.
• Ability to travel throughout assigned territory.
• Proficiency in Microsoft Office; ability to learn CRM systems.
• Valid driver’s license and auto insurance.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Experience working with music educators or school districts.
• Bilingual capability (especially Spanish).
• Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
• Strong practical understanding of band & orchestral instruments.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD, and run by founder Benjamin O'Brien. Since opening in 1952, we have offered printed music, music lessons, dance lessons, and art supplies. Ben later decided to focus solely on music to better serve customers—a decision that remains intact today. Since the 1990s, Music & Arts has expanded nationwide through organic growth and acquisitions. In 2005, we joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Benefits

• Company vehicle provided.
• Gig leave for employees who are musicians—take time off to share your music and return to your job after your tour.
• Robust benefits and perks, including:
  • Medical, Dental, and Vision coverage.
  • 401K with company match.
  • Mental health support.
  • Paid sick, holiday, and vacation time.
  • Employee discount program.
  • Tuition reimbursement options.