EDI Helpdesk Representative - Remote US

Summary

As an EDI Helpdesk Representative - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve, a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. This position supports Gainwell's Montana Medicaid operations while offering the flexibility of working remotely from anywhere within the United States.

Your role in our mission

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI-related inquiries.
• Research, troubleshoot, and resolve provider issues or escalate more complex concerns to the appropriate teams.
• Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests.
• Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
• Meet established service, quality, and productivity goals while delivering exceptional customer support.

What We're Looking For

• High School Diploma or GED required.
• Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, or a related field.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
• Ability to work independently, manage competing priorities, and maintain attention to detail in a remote environment.

What You Should Expect In This Role

• 100% remote position open to candidates located anywhere within the United States.
• Equipment provided by Gainwell Technologies.
• Monday through Friday schedule during standard business hours.
• Video cameras must be used during all virtual interviews and the first week of training.
• Candidates must successfully complete a skills and competency assessment before advancing in the hiring process.
• This posting is intended for pipelining. We will accept applications on an ongoing basis.

Pay

The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy for all salaried, full-time candidates.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.