USA: Remote Helpdesk Technician

Purpose of Position

The pace of missions is fast and slow at the same time. ACTION operates on God's time not our own. ACTS USA needs techs that understand the missionary mindset and understand the benefits of technology to missions. The Helpdesk division of USA Tech Dept. is to help the members of ACTION who use ACTION USA Tech Services and/or are Office Responsible to ACTION USA to best perform their ministry role wherever they are. We believe strong tech support for our members abroad will increase the effectiveness of the members and further the Gospel faster and farther. The RHT would work toward the goal of this smooth operation of technology used by members being led by the Helpdesk Administrator (HA).

Responsibilities By Priority

• Teach ACTION members how to use ACTION services, software, systems, and networks.
• Cooperate with the HA and other RHTs to manage the ACTION email service for ACTION members.
• Read and learn about new technologies on the horizon.
• Assist HA with various projects.

Trips

This is not required of all RHTs but you will have the option of going on Tech Trips. The trips are to implement technical solutions and provide maintenance or repair for technical equipment for ACTION members abroad. You will be asked if you can withstand the rigor of international travel and living overseas for short trips usually one week up to one month. If so, and you have the personal ministry funds to cover the cost of the trip, expect to support ACTION members worldwide with their tech needs.

Desired Skill Sets

• Strong understanding of: Windows OS, MS Office
• A working knowledge of: MacOS, MS Mac Office, Linux, iOS, Android
• Ability to problem solve computer hardware and software issues.
• Build and rebuild PCs – Mac, Windows, and Linux.
• Maintain fluid communication with HA and other RHTs.
• Order computer hardware and software with approval of Missionary Helpdesk Administrator.

Desired Languages

ACTION has members working in many countries. Knowing other languages will be helpful in assisting a member who: has GUI or a keyboard layout in a language other than English, or does not speak English as their native language. Please let us know what languages you know/are fluent in. Most needed languages:

• Spanish (Latin America and Spain)
• Brazilian Portuguese (Brazil)

Desired Mindset

• An understanding of why ACTION exists as a mission agency, how IT can function in a nonprofit organization, and why Christians in IT are called to a high standard of obedience to copyright laws and avoidance of illegally obtained software or hardware.
• A willingness to kindly teach ACTION members how to effectively use technology.
• A heart for reaching out to those who do not know Christ and supporting fellow missionaries and other believers.