EDI Analyst

About the role

This position will provide EDI support, delivering prompt responses to customers regarding functionality, setup, or potential issues with running processes. Responsibilities include setting up EDI trading partnerships, encompassing research, analysis, setup, testing, implementation, initial production support, and documentation.

Responsibilities

• Provide support to clients on EDI to coordinate activities with different trading partners.
• Act as liaison between client groups and systems programmers.
• Review setup in the ERP system to meet internal and external requirements.
• Investigate and troubleshoot issues in ERP modules, including shipping, pick/pack ticketing, order processing, invoicing, and accounting.
• Deliver and review maps and trading partner setups.
• Review and confirm EDI communication software to send/receive EDI to/from trading partners.
• Follow up on inbound client inquiries through efficient and prompt outreach.
• Determine resolutions to customers' questions and/or issues.
• Document known resolutions to customer FAQs.
• Provide information to development teams by collecting, analyzing, and summarizing findings based on customer-reported issues to develop resolutions where appropriate.
• Quickly learn new software functionality to ensure appropriate support is provided.
• Maintain frequent communication with clients while their issue is being resolved.
• Contribute to a team with over 40 years of experience providing technology solutions to clients in the fashion and apparel industries.

Requirements

• Excellent problem-solving and critical-thinking skills.
• Ability to independently investigate, diagnose, and resolve issues.
• Strong scripting experience (required).
• PowerShell experience (strongly preferred).
• Ability to write scripts for automation, troubleshooting, and support tasks.
• Comfortable using scripting to analyze data, logs, and system behavior.
• 2+ years of business analysis/system support experience.
• Experience with implementation of EDI processes to support business unit EDI initiatives with internal and external customers.
• Experience with EDI transaction sets: 850, 810, 856, 832, 855, 852, 846.
• Strong analytical, problem-solving, and organizational skills.
• Detail-oriented with emphasis on quality and a proven ability and desire to learn/utilize new technologies.
• Minimum of 3 years’ experience with EDI products.
• Experience with EDI products such as TIE Commerce eVision and TIE SmartBridge (a plus).
• Experience with BlueCherry ERP (required).
• SQL skills for troubleshooting and data validation.

Attributes

• Able to thrive in a fast-paced, customer-focused environment.
• Ability to multi-task and stay organized in a dynamic work environment.
• Ability to solve problems quickly and completely.
• Excellent communication skills, with an emphasis on verbal and written communication.
• Ability to work autonomously and collaboratively to bring projects to completion.
• Must work well within a cross-functional team environment.
• Has a 'can-do' attitude and the energy to keep up in a fast-paced environment.
• A self-starter who is persistent, tenacious, and dedicated to achieving goals and providing solutions.
• Excited to learn and further develop technology skills to grow into a project management or technical role.
• Great phone personality.
• Creative and tech-savvy.

Benefits

• Competitive salary.
• Health, dental, and disability benefits.
• 401K with employer match.
• Vacation benefits.
• Entrepreneurial work environment with flat hierarchies and growth opportunities.
• Exclusive discount at the AMEX Gym (located a few floors away from the office).
• Plenty of lunch options nearby, including Le District, Hudson Eats, and Shake Shack.
• Access to international food stations at the AMEX cafeteria.
• Great views of the Hudson River from HQ at Brookfield Place.

About CGS

For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning, and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support their most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe, and Asia.