EDA Customer Success Application Engineer

Overview

Keysight is a leading provider of advanced Electronic Design Automation (EDA) tools for electronic communication and semiconductor manufacturers, chip designers, and R&D integrators. Our team of applications and technical support engineers work closely with customers to enable and debug their design flows as they use Keysight EDA software such as ADS, System Vue, GoldenGate, Genesys, IC-CAP, MBP, and MQA. Every day you will have the opportunity to impact the success of multiple customers as they work at the forefront of technology.

Responsibilities

• Partner with customers to understand not just issues, but what customers are trying to achieve – their design goals, challenges, and workflows, and help them achieve success using Keysight EDA tools
• Apply strong troubleshooting and problem-solving skills to systematically diagnose issues, identify root causes, and drive them through to resolution with ownership
• Deliver timely, high-quality support that drives customer confidence and delight
• Act as a customer advocate, ensuring feedback is clearly communicated and influences product and process improvements
• Identify opportunities to expand customer adoption and usage of Keysight solutions by understanding their evolving needs and guiding them to additional capabilities
• Collaborate across global cross-functional teams, leveraging collective expertise to solve problems more effectively
• Create and deliver training content to help customers expand their capabilities with EDA tools
• Continuously learn and stay current with new tool features, technologies, and industry trends
• Manage multiple priorities effectively while maintaining strong attention to detail and follow-through
• Demonstrate agility and growth mindset by quickly learning and adopting new tools, including AI, to improve effectiveness
• Balance independent execution with strong collaboration, seeking help when needed, leveraging team expertise, and contributing to others’ success

Qualifications

• B.S. in Electrical Engineering / Electronics, or higher degree with 5+ years of relevant experience; or equivalent combination of education and experience
• Background in one or more of the following: RF/microwave, RFIC, high-speed digital design, applications engineering, EDA technical support, design flow enablement
• Proficiency with EDA tools such as ADS, SystemVue, EM simulation, or similar
• Proven ability to troubleshoot complex technical issues, identify root causes, and drive resolution with persistence and ownership
• Experience with (or willingness to learn) Python
• Demonstrable interest and commitment as an independent learner
• Strong written and verbal communication skills with the ability to explain complex topics clearly
• Experience delivering technical training or presentations is a plus
• Demonstrated ability to build relationships and support customers effectively