EDA Customer Success Application Engineer

Responsibilities

• Partner with customers to understand their design goals, challenges, and workflows, and help them achieve success using Keysight EDA tools.
• Apply strong troubleshooting and problem-solving skills to diagnose issues, identify root causes, and drive them to resolution with ownership.
• Deliver timely, high-quality support that builds customer confidence and delight.
• Act as a customer advocate, ensuring feedback is clearly communicated and influences product and process improvements.
• Identify opportunities to expand customer adoption and usage of Keysight solutions by understanding their evolving needs and guiding them to additional capabilities.
• Collaborate across global cross-functional teams, leveraging collective expertise to solve problems more effectively.
• Create and deliver training content to help customers expand their capabilities with EDA tools.
• Continuously learn and stay current with new tool features, technologies, and industry trends.
• Manage multiple priorities effectively while maintaining strong attention to detail and follow-through.
• Demonstrate agility and growth mindset by quickly learning and adopting new tools, including AI, to improve effectiveness.
• Balance independent execution with strong collaboration, seeking help when needed, leveraging team expertise, and contributing to others’ success.

Qualifications

• B.S. in Electrical Engineering / Electronics, or higher degree with 5+ years of relevant experience; or equivalent combination of education and experience.
• Background in one or more of the following: RF/microwave, RFIC, high-speed digital design, applications engineering, EDA technical support, design flow enablement.
• Proficiency with EDA tools such as ADS, SystemVue, EM simulation, or similar.
• Proven ability to troubleshoot complex technical issues, identify root causes, and drive resolution with persistence and ownership.
• Experience with (or willingness to learn) Python.
• Demonstrable interest and commitment as an independent learner.
• Strong written and verbal communication skills with the ability to explain complex topics clearly.
• Experience delivering technical training or presentations is a plus.
• Demonstrated ability to build relationships and support customers effectively.