Customer Success Engineer

About the role

The ideal candidate will own the customer-facing work at Tasklet, handling inbound support, talking live with users, and proactively helping high-value customers. They will diagnose and resolve complex issues, enhance customer interactions, manage existing customer relationships, feed insights back to product and engineering, and improve internal tooling and processes.

Responsibilities

• Handle inbound customer support via email and calls, diagnosing and resolving complex issues across multiple external services, and managing files.
• Ensure every customer interaction is excellent, explaining complex technical ideas clearly and building trust.
• Own existing customer relationships, providing high-touch onboarding, training, and demos, and helping customers find new ways to use the product.
• Systematically capture and feed insights back to product and engineering, including driving some fixes yourself.
• Build AI-augmented support workflows using Tasklet and other tools to automate handling of common support requests.
• Improve internal tooling and processes by building dashboards, admin panels, and automations that make serving customers more efficient.
• Create and improve self-serve resources such as help docs, guides, examples, and internal playbooks to reduce inbound volume and help users succeed without needing to contact support.

Requirements

This is a great role for someone with 1–5 years of experience who is a technology power user, great with customers, and excited to grow into a broad customer-facing role at an AI startup.

• Experienced in a high-agency role where you quickly understand messy problems and work effectively with business customers.
• Ambitious and looking for a high-slope opportunity at a fast-growing AI startup.
• Loves working with people and is great at it, with charisma and clear, concise communication skills.
• Technology power user and loves solving technical problems, even if without a technical degree.
• Ai-pilled and always looking to automate repetitive work.

Qualifications

Must be a US citizen or hold a valid visa.

Skills

Strong problem-solving skills, ability to communicate complex technical ideas clearly, and experience in a high-agency role.

Benefits

Competitive benefits including medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc.

Pay

$130k - $180k salary

Schedule

Full-time

Benefits

Free lunch, 4 weeks PTO, medical, dental, vision, 401k, etc.