Customer Success Engineer

Responsibilities

• Field and triage routine support tickets, write bug reports, and escalate issues to the development team when necessary
• Manage base operating system and cluster software stack builds, ensuring compute environments meet or exceed established performance baselines
• Aid with testing, validation, and documentation of new platform features and releases
• Maintain internal support, operations, and systems engineering documentation
• Provide support to platform users and share best practices for making effective use of the platform and managed compute resources
• Experiment with installing, running, evaluating, and documenting new applications, orchestration frameworks, and AI agentic workflows in support of customer engagements
• Collaborate with engineering and professional services teams to troubleshoot customer issues and improve platform reliability
• Support customer onboarding, training, and technical enablement activities as needed

Qualifications

• 2+ years of experience in technical support, customer success engineering, systems administration, DevOps, HPC, cloud computing, academic/research computing, or a related technical field
• Familiarity with Linux operating systems and command-line environments
• Experience troubleshooting software, infrastructure, or distributed computing environments
• Strong written communication and documentation skills
• Excellent customer-facing communication skills and the ability to explain technical concepts to a variety of audiences
• Ability to manage multiple priorities and work independently in a remote environment
• Experience with cloud platforms, container technologies, schedulers, or orchestration frameworks is a plus
• Exposure to High Performance Computing (HPC), artificial intelligence (AI), machine learning (ML), or scientific computing environments is preferred
• Curiosity and enthusiasm for learning new technologies and solving complex technical challenges