ED, Workforce & User Experience

About the Role

This position will be located at the East Hanover, NJ site and will require travel as defined by the business (domestic and/or international). You will lead the design of future work and the end-to-end associate experience across Novartis' most critical transformation initiatives, influencing how people, processes, artificial intelligence, and technology come together to create seamless, human-centered experiences at scale.

Responsibilities

• Define and scale future-work design methodologies across enterprise transformation initiatives.
• Lead end-to-end experience design spanning workflows, services, technology, and associate interactions.
• Ensure responsible artificial intelligence, governance, and human accountability are embedded in future-state designs.
• Direct research, service blueprinting, journey mapping, prototyping, and usability validation activities.
• Translate future-work concepts into workforce, skills, capacity, and organizational implications.
• Partner across functions to align workforce strategies with adoption and implementation plans.
• Establish design governance frameworks, quality standards, and validation criteria from discovery through deployment.
• Champion accessibility, privacy, compliance, and responsible design across all transformation programs.
• Develop and mentor design leaders, user experience professionals, and external design partners.
• Build reusable design assets, frameworks, and systems that improve scalability, adoption, and user outcomes.

Requirements

• Bachelor’s degree in a related field required; advanced degree preferred.
• 12+ years of experience in service design, experience design, user experience, human-centered design, workforce transformation, organization design, digital product design, or enterprise transformation.
• Demonstrated experience leading the end-to-end redesign of complex workflows and experiences, including user research, journey mapping, service blueprints, workflow prototyping, usability validation, and translation into workforce and organization implications.
• Proven ability to integrate associate, customer/patient, business process, data, technology, and human/AI interaction perspectives into coherent and scalable future-work designs.
• Experience building and leading teams and managing external partners.
• Executive-level communication, design facilitation, influence without authority, and the ability to use research and evidence to challenge assumptions and guide senior stakeholders through ambiguous transformation decisions.

Pay

The salary for this position is expected to range between $204,400 and $379,600 per year. The final salary offered is determined based on relevant skills and experience. Compensation includes a performance-based cash incentive and eligibility for annual equity awards.

Benefits

• Comprehensive health, life, and disability benefits.
• 401(k) with company contribution and match.
• Generous time off package including vacation, personal days, holidays, and other leaves.