Staff User Experience Researcher
About the role
We are looking for a talented Staff User Experience Researcher to lead research programs across 4–6 product areas, shaping research strategy and driving high-impact product decisions through mixed-methods research. This is a senior IC role for a highly autonomous researcher who leads from problem framing through decision and follow-through. The Staff User Experience Researcher brings deep craft expertise, a programs-not-projects mindset, and the ability to inspire other researchers while partnering with senior PMs and XD leaders to de-risk decisions and sequence work with impact. They own research culture rituals like Research Critiques, establish empathetic feedback loops, and are the recognized expert on people and problems across their product areas.
This is an opportunity to join one of LA’s fastest-growing startups with your thumbprint on the product actively disrupting the Home Services industry.
What you’ll do
- Conduct high-value generative and evaluative research on high-profile product initiatives
- Build and steward deep expertise on the people, problems, and competitive landscape across product theme areas, serving as the recognized knowledge resource for the team and design org
- Own a multi-quarter research backlog — collating, prioritizing, and sequencing problems across product areas in alignment with XD strategy and the broader product vision
- Review and elevate work from more junior researchers, setting quality standards across the product theme area and raising the quality bar for the entire team
- Lead research critique sessions and own Research team rituals, establishing empathetic feedback loops that strengthen the quality and consistency of research across the team
- Prioritize research questions aligned with product area goals, partnering closely with senior PMs and XD leads to sequence work