ED Support Assistant - Per Diem

About the Organization

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses, and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut, and beyond. Northwell is New York State’s largest private employer with over 104,000 employees.

About the Role

Provides clerical support, coordinates general activity, and communicates clearly with all disciplines. Assists with patient through-put and other related tasks.

Responsibilities

• Assesses and performs clerical needs of the unit based on clinical requests and monitoring of patient activity in a knowledgeable, skillful, consistent, and continuous manner.
• Provides input to charge nurse, clinical leader, and manager with department staffing process.
• Maintains proficiency in HMED, Cerner, Invision, Teletracking, and other system applications required for the performance of required duties.
• Completes and maintains scanning functions accurately identifying the correct patient and document to ensure an accurate patient chart in EDIS and Document Imaging.
• Performs all tasks associated with various alerts; may include but is not limited to Trauma alert, Stroke Alert, STEMI alert, etc.
• Maintains knowledge of all downtime functions and their associated impact on ancillary systems (e.g., HMED and Cerner registration, Cerner orders, Invision orders, obtaining results, scanning of downtime documents).
• Interacts effectively with other department staff who are required to provide patient care such as phlebotomy, radiology, respiratory, etc.
• Maintains knowledge of and performs Disaster Plan (Plan D) tasks timely and efficiently, assisting the clinical staff with patient through-put.
• Organizes and maintains all logs and files to achieve compliance with JCAHO, State, Federal, department, and organization requirements.
• Provides information appropriate to the age of the patients served on her/his assigned shift and within the parameters of the position.
• Ensures patient satisfaction through appropriate communications both in person and on the phone.
• Provides clear, concise information and timely transfer of calls or information to the charge nurse.
• Manages and maintains various supplies such as forms, labels, paper, etc.
• Formulates and uses effective working relationships with all health care team members and patients.
• Maintains a safe and orderly work environment.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

Requirements

• Data entry skills.
• Ability to navigate a multi-application environment.
• Minimum of six months of relevant experience.
• Desired: Proficiency in MS Word and MS Excel.

Working Conditions

• Manual: Significant manual skills, motor coordination, and finger dexterity.
• Occupational: Little or no potential for occupational risk.
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. of force.
• Physical Environment: Some exposure to dirt, odors, noise, and human waste.

Pay

Salary Range: $17.00 - $31.36 hourly.