ED Command Center Tech - Emergency Department

Job Summary

Manages communications from prehospital providers for Kennestone Emergency Department (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator.

Core Responsibilities And Essential Functions

• Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
• Document EMS communications on designated communication tool
• Relay order requests from EMS providers to the ED Physician
• Advocate for the pre-hospital patient
• Cover for the ED Physician when indicated or requested
• Notifies Patient Flow Coordinator when the pre-hospital patients condition warrants a response from the hospital before they arrive
• Activation of teams, clearing of rooms, security response, etc
• Obtain enough information from incoming EMS units to make treatment, destination decisions
• Cover for the assessment/ patient flow nurse in patient bed assignment
• Maintains records as required by regulating agencies
• Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances
• Accepts EMS trip sheets for patients no longer in the ED
• Communicates available resources to EMS providers and governmental agencies
• Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director
• Communicate diversion status directly to EMS via phone or automated system
• Appropriately completes logs as directed
• Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts
• Consult ED Physician/Patient Flow Coordinator on all potential diversion patients
• Assumes Responsibilities For Other Duties Assigned By Management
• Forwards concerns or questions about EMS delivery of care to the EMS Coordinator
• Provides summary reports to the EMS Coordinator including number of EMS calls
• Maintains paper supplies, work area, radio communication equipment
• Maintains a clean EMS entrance
• Cleans EMS backboards/equipment and maintains appropriate EMS linen levels
• Maximize communication with the EMS community
• Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community
• Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)
• Uses mass notification programs to activate team responses for the following: Trauma patients HAZMAT, Plan Orange Diversion status for EMS Stroke patients/ stroke intervention patients Disaster, Plan Delta
• Performs other duties as assigned

Required Minimum Education

High School Diploma General or GED General or Other / Certificate Nursing

Required Minimum License(s) And Certification(s)

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
• EMT-ADV - EMT-Advanced or EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or NREMT - NREMT or PARA - Paramedic

Required Minimum Experience

Minimum 2 years in the pre-hospital arena or emergency department is preferredParamedic Certification and experience is preferredCardiac monitoring experience as a Paramedic is preferredExperience as a 911 dispatcher preferred, PBX skill is preferred

Required Minimum Skills

• Clear speaking voice
• Command of the English language
• Excellent phone communication skills
• Strong background in medical terminology, keyboard skills
• Ability to multi-task
• Superior customer service skills

Compliance

Complies with all WellStar Health System policies, standards of work, and code of conduct.