eCustomer Care Specialist (Part-time)

Responsibilities

• Provide superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
• Document and handle all in-store customer service issues, including responding to legal concerns.
• Efficiently enter customer information and call notes into the order management system.
• Complete appropriate follow-up actions for order and service resolution.
• Speak with internal and external customers directly over the phone or via email to resolve issues as needed.
• Assist with customer service phone call volume as needed.

Qualifications

• Demonstrated computer navigation and multi-tasking skills.
• Ability to type 30+ words per minute.
• Positive attitude and professionalism while speaking with customers.
• Grammar and writing proficiency.
• Solutions-oriented mindset.