eCustomer Care Specialist (Full-time)
About the role
We are looking for great people who want to influence culture and the generation that is shaping what’s next. We’re looking to hire multiple full-time eCustomer Care Specialists, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving. This position is located in our Wausau, Wisconsin office.
Responsibilities
- Provide superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
- Document and handle all in-store customer service issues, including responding to legal concerns
- Efficiently enter customer information and call notes into the order management system
- Complete appropriate follow-up actions for order and service resolution
- Speak with internal and external customers directly over the phone or via email to resolve concerns as needed
- Assist with customer service phone call volume as needed
Qualifications
- Demonstrated computer navigation and multi-tasking skills
- Ability to type 30+ words per minute
- Positive attitude and professionalism while speaking with customers
- Grammar and writing proficiency
- Solutions-oriented mindset
Benefits
- Pay rate: $16.50 / hr
- 30-50% employee discount
- Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
- Casual dress code - wear your sneakers to work!
- Medical / dental / vision coverage
- 401(k) with Roth option and company match
- Opportunities for advancement
- Learning & development opportunities
- Education reimbursement program
- Life insurance
- Referral bonus program
- Recognition and appreciation initiatives
- Employee Resource Groups
Schedule
Available Schedules: Monday-Friday 11am-7pm, Monday-Friday 1pm-9pm. Next available start date: Monday, September 14. You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:00pm. Additionally, there will be in-department training during your regularly scheduled shifts.