Personal Care Specialist (Part Time)
About the Role
RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Personal Care Specialists connect each unique patient and/or customer with just the right product and method of consumption for their needs. They are masters of our menu and know exactly how to help anyone who walks through the dispensary’s doors.
Responsibilities
- Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
- Educate patients and/or customers on products, methods of consumption, and safety as part of patient interaction
- Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
- Remain up to date on product knowledge
- Promote a work environment that is positive, communicative, patient and/or customer-oriented
- Assist in verifying order deliveries for accuracy
- Support the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations
- Handle daily activities, maintenance, and patient information for any reported issues and/or complaints
- Ensure local and state cannabis regulations are properly enforced and upheld
- Ensure the sales floor is properly stocked and the store’s presence is well maintained and compliant
- Maintain hard copy files as required
- Follow security measures and safety compliance procedures
- Complete duties at assigned workstations during scheduled shifts, including:
- Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
- Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
- Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
- Other duties as assigned
Requirements
- At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
- Meet scheduling and availability requirements (ability to work varying shifts such as mornings, days, nights, and weekends)
- Reliable, responsible, and dependable attendance
- Must be 21 years or older
- Must pass all required background checks including state-specific cannabis employment requirements
- Possess valid driver’s license or state ID
- Must be and remain compliant with all legal or company regulations for working in the cannabis industry
- Prior cannabis experience not required
- Ability to perform the following tasks for prolonged periods (up to the duration of a scheduled shift or workday):
- Move about the dispensary to fulfill work assignments and assist patients and/or customers
- Remain in a stationary position if required
- Converse and communicate with individuals and groups directly
- Operate point of sale system, computer, and other office productivity machinery
- Prepare patient and/or customer orders by moving and placing products
- Inspect and receive detailed information, such as dates of birth, orders, or inquiries
- Move inventory and materials weighing up to 30 pounds independently
- Position self to move inventory and materials in storage areas
Skills
- Excellent customer service skills
- Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies (previous knowledge preferred)
- Ability to establish and maintain effective working relationships with all employees
- Strong listening and communication skills, both verbally and in writing, with various audiences
- Previous experience with POS systems
- Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and standard operating procedures
- Ability to follow instructions and incorporate constructive criticism from managers
- High level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements
Pay
Green Thumb Pay Range: $16.50—$16.50 USD. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Our Mission
To promote well-being through the power of cannabis. We’re humble, hardworking, grateful, transparent, collaborative, and growth-oriented. At GTI, we believe our corporate community should reflect the communities we serve and are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought.