Economic Service Worker

Responsibilities

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.

• Schedule telephone and face-to-face interviews
• Competently conduct personal interviews with clients regarding their personal, financial, and social information
• Determine eligibility for services
• Maintain an up-to-date client caseload
• Refer clients to various supportive services and agencies when needed
• May obtain repayment from clients who have been issued benefits erroneously
• Performs related work as required

Mandatory overtime may be required for this position.

Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitutions (year-for-year unless noted):

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work
• Successful completion of college coursework from a regionally accredited college or university (every 30 credit hours equals one year of training)
• Experience in Economic Services work requiring program eligibility decisions (one year of experience equals two years of training)

Special Requirement: A valid driver's license may be required.