Economic Service Worker

About the role

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required. Mandatory overtime may be required for this position.

Responsibilities

• Process applications for economic assistance programs (SNAP, Medicaid, Emergency Assistance/LIEAP, School Clothing Vouchers).
• Ascertain eligibility for services.
• Oversee a caseload.
• Schedule telephone and face-to-face interviews.
• Conduct personal interviews with clients regarding personal, financial, and social information.
• Determine eligibility for services.
• Maintain an up-to-date client caseload.
• Refer clients to supportive services and agencies as needed.
• Obtain repayment from clients who have been issued benefits erroneously.
• Perform related work as required.
• Work mandatory overtime when required.

Qualifications

Minimum Qualifications:

• Training: Bachelor's degree from a regionally accredited college or university.
• Substitution options (year-for-year basis unless noted):
  • Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines.
  • Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
  • Successful completion of college coursework from a regionally accredited college or university (every thirty (30) credit hours equals one (1) year of training).
  • Experience in Economic Services work requiring program eligibility decisions (one (1) year of experience equals two (2) years of training).

Special Requirements

A valid driver's license may be required.