Economic Service Worker

About the role

• Interview clients to gain an overview of client financial resources and social circumstance relevant to the eligibility of services; conduct in-depth interviews to establish clients’ eligibility for specific programs and benefits, such as SNAP and medical services.
• Determine eligibility for economic assistance using eligibility manuals and guidelines.
• Substantiate client data by contacting banks, employers, medical facilities, physicians, and neighbors as necessary, either by phone or letter.
• Complete appropriate economic service forms and enter proper codes for computers that will authorize services for clients; inform clients of available benefits.
• Update each assigned client’s case file by scheduling periodic office visits.
• Take calls from clients and the public; see clients in the office requesting information on economic service programs offered.
• Compose brief social summary of client’s circumstances, assess need for social service intervention; direct client to community resources when needs cannot be met through economic services and/or additional assistance is required.
• Explain economic service policies, rules & regulations to clients to ensure clarity on applications, forms, and benefits.
• Calculate benefit amounts using appropriate monetary guidelines and track collection of payments on the food stamp program.
• Ensure transportation is available for required travel; possess a valid driver’s license.
• Perform related work as required.
• Work mandatory overtime as needed.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• OR Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• OR Successful completion of college course