Economic Benefits Trainer

About the role

The Wake County Department of Social Services is seeking an Economic Benefits Trainer to join our team. Economic Services empowers the community by providing essential programs including Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF), and Child Care Subsidy (CCS).

Responsibilities

• Deliver dynamic training on Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building
• Design, develop, and deliver assessments including tests, quizzes, and exams
• Evaluate and enhance training programs such as online learning, self-study, and blended learning
• Build training schedules and guide the learning experience to ensure engagement and effective knowledge transfer
• Develop and update curricula that align with evolving training needs across all benefit programs
• Maintain training accuracy, up-to-date, and fully aligned with Federal, State, and County policies
• Monitor staff learning, support needs, and operational readiness
• Provide weekly individual status updates to supervisors and program managers
• Meet with staff to create action plans that support improvement and continued development
• Communicate pathway progress reports to supervisors at the end of each training cycle

Requirements

• Bachelor's degree
• Three years of job-related experience

Qualifications

• Three (3) years of experience working within Adult Medicaid (AMA) programs within a State or County Department of Economic Self-Sufficiency
• Experience using adult learning theories and practices
• Experience working with individuals with disabilities

Skills

• Ability to develop and deliver presentations, training, and ideas to individuals or groups
• Ability to facilitate groups
• Strong interpersonal/human relations skills
• Strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Knowledge of adult learning, instructional design, and curriculum development techniques
• Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes
• Ability to motivate and coach individuals
• Ability to maintain a high level of confidentiality
• Ability to work independently and as part of a team
• Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
• Ability to organize and prioritize duties
• Ability to remain flexible to meet constantly changing and sometimes opposing demands
• Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etc.
• Ability to maintain social, ethical, and organizational norms
• Ability to firmly adhere to codes of conduct and ethical principles
• Ability to complete projects and meet deadlines

Benefits

This position offers a competitive salary range of $27.20 to $34.92 per hour, commensurate with experience, and benefits including health insurance, retirement plan, paid time off, and professional development opportunities.

Pay

Starting salary range: $27.20 to $34.92 per hour

Schedule

Mon. - Fri. 8:00 am - 5:00 pm

What Makes Wake Great

Wake County is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We strive to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.