eCommerce Product Manager

Responsibilities

• Browse Experience Product Management: Own the browse experience across the Princess Cruises website, including the homepage, destination pages, promotional landing pages, campaign experiences, and other pre-booking discovery capabilities.
• Define the product roadmap, prioritize enhancements, and deliver features that improve discoverability, merchandising effectiveness, guest engagement, and conversion while balancing customer needs, commercial priorities, and technical considerations.
• Serve as Product Owner for Adobe Experience Manager (AEM), defining product requirements, prioritizing enhancements, and improving content authoring capabilities.
• Partner with Merchandising, Marketing, Content, and Engineering teams to enable reusable components, efficient publishing workflows, governance, and scalable content management across the Princess Cruises website.
• Own the product strategy and roadmap for website pixeling, tagging, and client-side integrations. Define the business requirements that enable analytics, audience segmentation, consent management, customer behavior tracking, and the deployment of third-party web technologies.
• Partner with Engineering, Analytics, Marketing, and Architecture to ensure integrations supporting platforms such as Adobe Experience Cloud, FullStory, Optimizely, Osano CMP, Salesforce, and future web capabilities are implemented consistently, securely, and in accordance with enterprise standards.
• Collaborate with UX, Engineering, Architecture, QA, Merchandising, Marketing, Analytics, and Commercial teams to translate business objectives into product roadmaps, epics, user stories, acceptance criteria, and prioritized backlogs.
• Participate in Agile planning ceremonies and support successful delivery of website releases.
• Website Measurement & Capability Enablement: Partner with Analytics and Engineering to define website instrumentation requirements, maintain the integrity of customer journey measurement, and ensure pixeling and tagging frameworks support current and future website capabilities.
• Continuously evaluate opportunities to improve data quality, operational efficiency, and the ability to rapidly deploy new web technologies through standardized integration patterns.

Requirements

• Lead by example by ‘respecting and protecting’ the health and safety of yourself and others
• Help your team follow HESS rules and procedures by promoting the HESS Golden Rules
• Attend HESS training & conduct risk assessments where required
• Demonstrate HESS leadership in accordance with our Heroes of Safe & Well program
• Experience managing digital products supporting customer-facing websites
• Experience serving as a Product Manager or Product Owner within Agile delivery environments
• Experience with Adobe Experience Manager (AEM)
• Working knowledge of Adobe Experience Cloud, including Adobe Analytics and Adobe Real-Time CDP
• Experience defining business requirements for website pixeling, tagging, client-side integrations, and digital measurement
• Familiarity with web technologies supporting Integration, analytics, consent management, and customer behavior tracking
• Experience translating business objectives into product roadmaps, user stories, and prioritized backlogs
• Strong stakeholder management, communication, and cross-functional leadership skills
• Experience working with Merchandising, Marketing, Engineering, UX, and Analytics teams to deliver customer-facing web capabilities
• Less than 25% travel with shipboard travel likely

Qualifications

• Essential experience required: Experience managing digital products supporting customer-facing websites.
• Experience serving as a Product Manager or Product Owner within Agile delivery environments.
• Experience with Adobe Experience Manager (AEM).
• Working knowledge of Adobe Experience Cloud, including Adobe Analytics and Adobe Real-Time CDP.
• Experience defining business requirements for website pixeling, tagging, client-side integrations, and digital measurement.
• Familiarity with web technologies supporting Integration, analytics, consent management, and customer behavior tracking.
• Experience translating business objectives into product roadmaps, user stories, and prioritized backlogs.
• Strong stakeholder management, communication, and cross-functional leadership skills.
• Experience working with Merchandising, Marketing, Engineering, UX, and Analytics teams to deliver customer-facing web capabilities.