Ecommerce Operations Specialist

About the role

The Ecommerce Operations Specialist supports the day-to-day administration and operation of the company's ecommerce platform. This role partners closely with internal business teams and the ecommerce platform provider to configure website functionality, execute merchandising and promotional initiatives, perform quality assurance testing, and ensure a reliable, high-quality customer experience.

The ideal candidate enjoys learning new ecommerce platform capabilities, has strong attention to detail, and thrives in a fast-paced environment where accuracy and execution are critical.

Responsibilities

• Administer and maintain the ecommerce platform, including configurable website features, merchandising tools, navigation, and site settings
• Configure, schedule, and validate promotions, discounts, and other customer-facing campaigns
• Maintain website content, including banners, landing pages, navigation, and other merchandising updates
• Configure and optimize onsite search settings, search rules, and other merchandising functionality
• Perform quality assurance testing for website changes, promotions, content updates, and new functionality before and after production releases
• Monitor website functionality and identify, troubleshoot, and escalate issues affecting the customer experience
• Coordinate with platform vendor and internal technical teams to investigate issues, validate fixes, and support platform releases
• Support cross-functional teams including Marketing, Merchandising, Finance, Customer Service, and IT by accurately executing approved website changes
• Assist with production launch activities and monitor promotional accuracy during key sales events and seasonal campaigns
• Create and maintain documentation for recurring website processes, platform configuration, promotional setup, and operational procedures
• Continuously expand knowledge of the ecommerce platform and identify opportunities to improve operational efficiency and better utilize platform capabilities

Requirements

• 2+ years of experience in ecommerce, website operations, digital merchandising, or content management
• Experience working with an ecommerce platform or content management system
• Familiarity with configuring promotions, website content, navigation, or merchandising features within an ecommerce environment
• Experience performing quality assurance testing for website changes and promotional launches
• Basic understanding of HTML and CSS for troubleshooting website content
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced ecommerce environment
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders
• A curiosity to learn new platform capabilities and continuously improve website operations

Benefits

• 401(k)
• Health, Dental, Vision, and Life insurance
• Employee assistance program
• Employee discount
• Paid time off
• Referral program