ECOMMERCE OPERATIONS COORDINATOR

About the role

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage, focusing on functional innovation and cutting-edge techniques. Today, MCM embodies the bold, rebellious and aspirational through its association with music, art, travel, and technology, always with an eye on the disruptive. The brand revolutionizes classic design with futuristic materials and appeals to the 21st Century Global Nomad generation—its millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries. MCM is distributed online and in 650 stores worldwide, including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, and the Middle East.

Working With Us

MCM operates as a highly collaborative, multinational and multicultural organization. We uphold our culture and values by fulfilling corporate social responsibility commitments, maintaining high legitimacy and ethical standards, and fostering a supportive environment where inclusivity is expected and prioritized. Our employees reflect the diversity of the communities in which we live and work. MCM is committed to diversity and inclusion, including recruiting and retaining employees from diverse backgrounds and experiences, raising awareness of diversity issues, and ensuring zero tolerance for harassment, insultation, ostracization, or groundless defamation.

Responsibilities

• Execute daily ecommerce operations to support revenue growth, including site merchandising updates, promotional launches, and on-site optimizations.
• Support omnichannel fulfillment initiatives to drive seamless customer experience and operational efficiency.
• Monitor cancellation rates and shipment timelines, proactively identifying opportunities to improve performance.
• Assist with in-store training and cross-functional communication to ensure successful execution.
• Generate and distribute daily, weekly, and monthly sales performance reports, highlighting trends and key insights.
• Manage marketplace operations for Farfetch, including order processing, product uploads, content creation, and coordination with warehouse teams to ensure accuracy and timeliness.
• Support Nordstrom, Bloomingdales, ShopSimon marketplace operations through accurate product and pricing uploads via Cymbio and Mirakl systems.
• Maintain strong attention to detail while meeting deadlines in a fast-paced environment.
• Contribute to special projects and process improvement initiatives that enhance operational efficiency and sales performance.
• Support UAT for new features, integrations, and system rollouts across owned eCommerce platforms and third-party marketplaces to ensure functionality, accuracy, and readiness for launch.
• Partner with the VIP Concierge team to support clienteling initiatives, VIP outreach programs, and personalized customer experiences, helping drive customer engagement, loyalty, and sales.
• Plan, execute, and analyze A/B tests across owned eCommerce and marketplace environments to drive growth, improve conversion rates, and optimize the customer experience.

Requirements

• Bachelor’s Degree and 2+ years of experience in eCommerce at a retail brand.
• Collaborative, communicative, and organized team player, adept at balancing multiple priorities at once.
• Self-starter that thrives in an entrepreneurial environment and can handle multiple projects simultaneously while meeting deadlines.
• Extremely detail oriented.
• Proficient in Microsoft Office Suite, especially Excel.
• Experience with Google Analytics, JIRA, Salesforce Commerce Cloud, Salesforce Service Cloud, PowerBI and Forter a plus.
• Experience in creating visually appealing and succinct PowerPoints.
• Comprehensive understanding of luxury clientele and language.
• Ability to follow instructions and adhere to policies and procedures.
• Demonstrate the ability to work under pressure and diplomatically address and control challenging situations.
• Strong communication, verbal and analytical skills.
• Strong sense of teamwork, ability to multi-task, and manage priorities with ease.
• Ability to take initiative, ownership and accountability.
• Pro-active, self-starter.