E-Commerce Operations Coordinator

Why This Role Exists

- Run a multi-platform ecommerce business: Shopify Plus for our storefront, QuickBooks Online for financials, Extensiv for order and warehouse management, and a 3PL that handles fulfillment of our heavy, fragile goods. - Keep these systems humming and ensure the data flowing between them is clean and accurate. - Support inventory planning: track stock levels, help draft purchase orders, and flag potential stock-outs.

What You'll Do

- Monitor the integrations between our key platforms and flag or escalate issues when something’s not syncing correctly. - Build and maintain Excel-based reporting and models around inventory, orders, and operational KPIs including scenario planning to help with purchasing and stock decisions. - Support inventory planning: track stock levels, help draft purchase orders, and flag potential stock-outs before they become problems. - Document processes and help build repeatable workflows so institutional knowledge is written down, not just remembered. - Work cross-functionally with the small team on product launches, new category expansions, and day-to-day operational needs.

What It's Like to Work Here

- Our team is small, tight-knit, and full of people who care about doing good work and genuinely love the products we make. - Ideas are welcomed from everyone. We’re growing fast, but we haven’t lost what makes this place feel worth showing up for. - This role is based in our Framingham office, in a collaborative environment. While we’re open to a hybrid schedule, we’re really looking for someone who genuinely wants to be part of the team in person in the office.