Ecommerce operations Analyst

OverviewTekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Job Title : Ecommerce Operations AnalystDuration: 12 MonthsWork Type : RemoteJob Type : Temporary Assignment Pay Rate: $ 30.00 -30.00/ Hr The Site Operations Analyst I supports the day-to-day operations of digital tools, platforms, and guest-facing experiences. This role is responsible for monitoring the website and app, communicating issues, executing site updates, and escalating incidents to the appropriate teams. This position will provide Saturday and Sunday daytime support. You Ll Accomplish These Goals ByDaily Monitoring & OperationsMonitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teamsUse alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues earlyIncident Management & Issue ResolutionTriage incoming tickets by severity (high = revenue/customer impact)Reproduce issues and gather key details (screenshots, timestamps, impacted systems)Escalate to IT or engineering with clear documentationTrack issues through resolution and communicate status updatesAct as the bridge between business, IT, product, and operationsParticipate in standups, incident calls, and project meetings Data Analysis & InsightsPull and analyze reports (conversion, inventory availability, error rates)Compare trends over time (day-over-day, promo vs. non-promo)Translate data into simple insights (what happened, why, impact) Testing & Quality AssuranceExecute test cases for new features as assigned (functional, regression, edge cases)Validate experiences across devices (desktop, mobile, app)Document defects clearly with steps to reproducePartner with Devops on resolutions for production issuesAdditional ResponsibilitiesMonitor and support daily operations of digital platformsIdentify, triage, and resolve technical and operational issues in a timely mannerPartner with IT and business teams to escalate and track incidents to resolutionAssist in testing, validation, and deployment of new features and enhancementsMaintain documentation for processes, workflows, and system changesSupport execution of digital initiatives such as personalizationAnalyze basic performance metrics and user feedback to identify improvement opportunitiesEnsure data accuracy and system integrity across digital platformsProvide support for cross-functional teams and stakeholdersSupport Senior Digital Operations Analysts as needed The Essentials For SuccessBachelor s degree in Business, Information Systems, Marketing, or related field (or equivalent experience)2+ years of experience in digital operations, eCommerce, or technical supportStrong problem-solving and analytical skillsBasic understanding of digital platforms and user experienceFamiliarity with ticketing systems (e.g., JIRA, ServiceNow) is a plusStrong communication and organizational skillsAbility to manage multiple priorities in a fast-paced environment TekWissen Group is an equal opportunity employer supporting workforce diversity