Ecommerce Manager, Amazon & eRetailers (Hybrid Role - New York)

About the role

The ECommerce Manager, Amazon & eRetailers, oversees and optimizes OLAPLEX’s Amazon EU accounts, focusing on Point of Sale (POS), Wholesale, and marketing initiatives. This role plays a pivotal role in scaling the company's Amazon Europe (EU) business across multiple locales.

Responsibilities

• Amazon EU Account & Relationship Management:

  • Serve as the functional expert for Amazon EU, managing cross-border trade, localized compliance, and marketplace nuances.
  • Oversee day-to-day operations within Amazon Vendor Central, handling catalog health, variations, buy-box suppression, and operational chargebacks.
  • Partner with Supply Chain and Operations to navigate localized pan-EU inventory distribution, ensuring healthy weeks of supply (WOS) while mitigating the impacts of cross-border customs or regulatory friction.
  • Act as the primary conduit between Amazon EU Managers, Brand Specialists, and internal global stakeholders.

• Sales Strategy, Forecasting & Financials:

  • Create, pursue, and land sales targets in alignment with regional revenue goals, internal sales targets, and platform velocity metrics.
  • Meticulously develop detailed sales and trade-spend forecasts for Amazon globally and within the EU, proactively managing performance against these metrics on a weekly and monthly basis.
  • Monitor and adjust forecasts to quickly pivot against shifting European market dynamics, currency fluctuations, and pan-European pricing alignment.
  • Ensure total country assortment is optimized to focus on the needs of each marketplace.
  • Maintain thorough documentation of negotiated European and global terms, joint business plans (JBPs), agreements, and allowances to ensure corporate accountability.

• Retail Media & Digital Marketing:

  • Collaborate closely with internal media team, key agency partners, and Amazon Ads team to conceptualize and execute performance marketing strategies (Sponsored Products, Brands, Display) optimized for distinct localized audiences.
  • Partner with the OLAPLEX Marketing and Creative teams to localize the brand's go-to-market strategy, ensuring the A+ content, Brand Stores, and overall messaging align perfectly with desired brand perception and focus on localized content.

• Analytics & Cross-Functional Collaboration:

  • Regularly track and analyze KPIs related to POS sales, retail media efficiency, and customer engagement, providing clear strategic insights to senior management weekly.
  • Serve as the internal subject matter expert on optimal e-retail merchandising practices, conveying specific regional requirements, cost implications, and localized feedback to wider business units.

Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field.
• 3+ years of eCommerce experience, with mandatory hands-on experience managing Amazon or Marketplaces.
• Experience managing international or Amazon EU accounts is highly preferred.
• Demonstrated success in increasing e-Commerce revenues via Amazon & eRetail within an Omni-channel business model.
• Strong website, market, and consumer analytic skills, with a proven ability to link data, metrics, and consumer behavior to strategic recommendations.
• Strong communication and localized relationship-building skills, with the ability to influence cross-functional partners and external agency teams globally.

Pay

$100,000 - $115,000 annually, with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.