E-Commerce Specialist (Hybrid w/On-Site Expectations)

Key Responsibilities

• Manage the online product catalog by creating, updating, and removing product listings, pricing, images, descriptions, and inventory information.
• Set up, execute, and monitor retail campaigns across email, SMS, social media, and the online store.
• Implement website updates to support promotions, seasonal campaigns, new product launches, and merchandising initiatives.
• Create and maintain product content, including photography, video, product descriptions, and search engine optimized (SEO) copy.
• Develop and maintain customer-facing materials such as assembly instructions, installation guides, product care information, and FAQs.
• Support Little Free Library's e-commerce sales channels, including Shopify, Amazon, Etsy, and other online marketplaces.
• Research, source, and coordinate Little Free Library branded merchandise for organizational programs, events, and promotional initiatives.
• Monitor the online store to ensure products, collections, and customer information remain accurate and up to date.
• Collaborate with Marketing, Customer Service, Programs, and Operations to support product launches and organizational campaigns.
• Recommend improvements to the online shopping experience, merchandising, and e-commerce processes.

Required Skills and Characteristics

• Ace or Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience.
• Experience supporting e-commerce, retail operations, digital marketing, or online merchandising.
• Experience working with Shopify or another e-commerce platform preferred.
• Strong organizational skills and attention to detail.
• Excellent written communication skills.
• Proficiency with Microsoft Office or Google Workspace.
• Experience with Amazon, Etsy, email marketing platforms, Canva, Adobe Creative Suite, or SEO is a plus.

Compensation

The wage for this position is $27.88/hour.

Benefits

We offer a comprehensive and competitive benefits package designed to support the well-being, growth, and work–life balance of our team. Our benefits include:

• Medical and dental insurance for you and your family.
• Company-paid life and disability coverage.
• Retailer plan with employer match to support long-term financial security.
• Generous vacation and sick leave.
• Community service leave to encourage and support volunteer engagement.
• An annual staff development stipend to foster professional learning and growth.

EEO & Commitment to Diversity

We are committed to ensuring our employees feel valued, supported, and empowered to thrive both personally and professionally. Little Free Library is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome and encourage applicants of all backgrounds, identities, and lived experiences to apply.