eCommerce Department Leader
Job Summary
ShopGoodwill.com is the first e-commerce platform created, owned, and operated by a nonprofit organization. The eCommerce Department Leader works with the Operations Manager, the facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan/budget.
Example Duties and Activities
Monitors daily operations and performance. Proactively addresses and follows up with all operational concerns.
Understands and manages leading indicators to ensure lagging indicators are met. Advises the Operations Manager on significant trends and variances.
Develops and implements action plans once approved on time and meeting quality of work expectations.
Examines applicable marketplace and customer metrics to identify trends, opportunities, and threats. Develops and implements (with Operations Manager approval) plans to grow and protect the business based on analysis.
Ensures critical internal and external customer-supplier connections (e.g. to Stores, the Transportation Team, Facilities, etc.) are identified, understood, and managed in a way that ensures customer needs are being met and flow is balanced.
Improves connections by identifying and eliminating root causes of issues where practical. Maintains a system of problem identification and elimination that is focused on hazards to the achievement of operational goals and objectives.
Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.
Confirms all site-specific supplies are on hand for daily business operations and processes/systems are in place and being maintained.
Demonstrates strong department safety program leadership through hazard elimination, audits, enforcement of facility expectations, and strong safety training and awareness programs.
Ensures compliance with OSHA expectations. Ensures the department maintains staffing levels required to achieve the facility’s budget.
Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
Makes sure all department goals/objectives are met and fills in for associates during staffing vacancies or to model goal attainment.
Drives accountability inside the department by holding associates accountable to meet the 5 Areas of Performance: Attitude, Work Rules, Productivity-Quality/Quantity, Safety, and Attendance and supports peers in doing the same across the Site.
Required Competencies
High school diploma or GED or willingness to attain.
Proven Leadership - Leads, develops, and gets results for a team, department, or organization through qualities of integrity, accountability, empathy, humility, resilience, vision, influence, and positivity, in a leadership role managing large teams.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Technical Knowledge - Has solid knowledge of G Suite with Internet navigation skills. Prior Excel proficiency is a plus.
Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.
Continuous Learning - Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive cross-training and apply feedback to continually improve.
Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.
Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
Strong Work Ethic - Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision.
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement planning options with generous company % match