e-COMMERCE/DEPT LEADER

Responsibilities

• Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets.
• Responsible for staffing the department and developing associates to achieve desired results.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce's initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Affordance in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock.
• Troubleshoot equipment and devices for e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Maintain inventory levels and report issues such as out of stock items to department heads in a timely manner.
• Monitor and control expenses for the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

Requirements

• Minimum Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Desired

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience