e-COMMERCE/DEPT LEADER

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Aid in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner.
• Execute Best Practices to determine appropriate substitutions in the event of an out-of-stock situation.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out-of-stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Maintain and control expenses for the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

Qualifications

• Minimum high school diploma or equivalent.
• Desired experience with and knowledge of Point of Sale (POS).
• Desired retail experience.
• Strong organizational skills.
• Effective communication skills.
• Strong leadership skills.