e-COMMERCE/DEPT LEADER

About the role

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desired results.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce's initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Aid in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out-of-stock situation
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out-of-stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commerce department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Maintain control over expenses for the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Qualifications

• Minimum effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers
• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience