eCommerce Customer Business Manager

About The Role

At Naterra, our core values are Candor, Teamwork, and Innovation, and we expect team members to bring these skills to the work that they do. If you have a strong work ethic, critical thinking skills, and are an excellent communicator, then we may have the perfect opportunity for you!

What You'll Do

• Account Support & Business Analysis - Conduct ongoing business analysis, including weekly sales reporting, trend identification, and promotional performance measurement; provide actionable insights to eComm Team.
• Develop and execute promotional and marketing tactics in partnership with eComm Team, evaluating ROI and providing recommendations for improvement.
• Provide recommendations on product mix, pricing, and promotional tactics based on performance analysis.
• Participate in customer meetings, supporting eComm Team with data-driven insights and contributing to strategic discussions.
• Assist in forecasting and sales demand, ensuring alignment with business planning cycles.
• Monitor and track trade spend allocations and promotional budgets to ensure efficiency.

Digital Shelf & Content Management

• Manage product catalog accuracy and content optimization (SEO, images, product descriptions) to drive online conversion and customer satisfaction.
• Monitor, audit, and analyze digital shelf KPIs (content accuracy, attribute completeness, conversion readiness, and ratings/reviews); translate insights into actionable PDP enhancements, A/B testing recommendations, and CX optimizations.
• Populate and manage product data, imagery, and video within syndication tools (e.g., Syndigo/1WorldSync, Salsify) and execute direct syndication to retailer platforms, maintaining clear data governance.
• Oversee review management platforms (Bazaarvoice and vendor portals) to track and leverage customer feedback.

Cross-Functional Coordination & Launch Execution

• Partner with internal teams to ensure seamless execution of online initiatives.
• Develop and support cross-functional execution of new product launches across retailer and marketplace channels, helping build launch frameworks and readiness dashboards that shorten cycle times.
• Serve as a point of contact for operational issue resolution with retailer partners, escalating complex matters to the management as needed.