Ecommerce Business Development Representative

Roles And Responsibilities

• Possess and prospect for guest accounts, aiming to convert them into fully established Ryerson accounts.
• Follow up on leads generated through Ryerson.com and other channels to onboard new customers and drive account creation.
• Manage and support all guest eCommerce orders across regions, ensuring timely and accurate processing.
• Maintain consistent follow-up with customers who initiate or complete online orders to ensure a seamless customer experience.
• Collaborate cross-functionally to ensure successful order processing, delivery, and invoicing.
• Identify opportunities to improve systems, processes, and customer experience, while continuously building product and platform knowledge.
• Maintain accurate and up-to-date records of all customer interactions within the CRM system.
• Execute tasks with a high degree of speed, accuracy, and attention to detail.

Requirements

• Bachelor’s degree preferred in business, sales and marketing, economics, or related fields.
• 1-3 years of sales or related experience.
• Experience in the Metal industry is preferred.
• Proficiency in Microsoft applications (Outlook, Excel, Word).
• SAP Experience is a plus.
• Excellent professional written, verbal, and interpersonal communication skills.
• A positive attitude, competitive, goal-oriented, driven with a passion to excel.

Pay

Base Salary: $52,132.52 - $78,198.78 annually. A starting salary higher than $52,132.52 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Qualifications

Equal Opportunity Employer. No artificial barriers.