eCommerce Account Manager

About the role

Vital is seeking an experienced eCommerce Account Manager to join our dynamic team. This role serves as the critical link between our clients and our internal teams of digital marketing, website development, design, multimedia, and content specialists.

Responsibilities

• Manage client expectations through proactive communication and scope management.
• Manage production and timelines to ensure on-time, on-budget completion of all tasks within a project or ongoing digital marketing initiative.
• Manage complex eCommerce integrations with clients and third-party partners.
• Retain a strong understanding of eCommerce platforms, including Magento, Shopify, and WooCommerce, through on-the-job experience and certifications.
• Work with our senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives.
• Work with our awesome designers, developers, copywriters, photographers, and other media-production specialists to execute projects on time and on budget.
• Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings.
• Manage client billing and look for opportunities to add value through additional projects and initiatives.
• Become the in-house expert of the client’s business and industry.
• Stay informed about industry developments and best practices and apply cross-platform learning to benefit your clients.
• Help make Vital a better place by finding opportunities to help improve our culture, our process, and our client results.

Requirements

• At least two years experience working as a project manager or account manager in an agency or internal brand environment.
• Experience managing projects within one or more of the following disciplines: Performance-based digital marketing with a focus on traffic and lead generation, Website development and design, Multimedia production (photo and video shoots, podcasting, etc.), Brand strategy, including naming, messaging, and visual identity.
• Experience using project management software to keep projects on track.
• A working knowledge of digital marketing, website development/design, and/or brand strategies and best practices.

Skills & Requirements

• Have experience using Google Analytics to track and measure performance.
• Have experience using digital marketing tools such as Hubspot, Moz, Sprout Social, Buffer, MailChimp, Constant Contact, BuzzSumo, CrazyEgg, etc.
• Have experience using project management and collaboration tools such as Teamwork, GatherContent, Invision, and Userback.