Ecommerce Account Manager, Amazon Seller Central & Marketplaces

Responsibilities

• Manage day-to-day ecommerce account activity across Amazon Seller Central, Amazon Vendor Central, Walmart, TikTok Shop, eBay, and other marketplace platforms
• Own product setup, item maintenance, content updates, pricing updates, promotions, inventory monitoring, and account health follow-up
• Monitor sales performance, traffic, conversion, inventory levels, buy box status, listing quality, and marketplace issues
• Work closely with internal teams, including purchasing, warehouse, operations, marketing content, finance, and customer service, to make sure accounts are running smoothly
• Review and resolve marketplace issues, including suppressed listings, pricing errors, inventory issues, chargebacks, claims, compliance requests, and account notifications
• Support new item launches, product uploads, content improvement, and marketplace expansion opportunities
• Prepare sales reports, account updates, performance summaries, and action plans for internal review
• Track marketplace promotions, seasonal opportunities, and key events such as Prime Day, holiday sales, TikTok campaigns, and Walmart promotional periods
• Communicate with marketplace representatives, vendor managers, internal teams, and external partners when needed
• Identify risks early and follow up quickly to avoid lost sales, listing issues, or account delays
• Look for ways to improve sales, listings, operations, content, and overall account performance

Qualifications

• 2 - 4 years of ecommerce account management or marketplace experience preferred
• Direct experience with Amazon Seller Central and Amazon Vendor Central is required
• Experience with Walmart, TikTok Shop, eBay, or similar marketplaces is strongly preferred
• Beauty or consumer products experience preferred, but not required
• Good understanding of product listings, item setup, pricing, inventory, promotions, chargebacks, account health, and marketplace operations
• Strong reporting & Excel skills, including VLOOKUP/XLOOKUP, pivot tables, filters, formulas, and large data files is required
• Strong written & verbal communications skills
• Experience working with cross-functional teams such as warehouse, operations, purchasing, marketing, finance, and customer service
• Able to manage many SKUs, deadlines, and account requests at the same time