eComm Platform & IT Support Specialist

Design Public Group connects design-driven consumers in retail and contract environments with beautiful ancillary furniture from around the globe. We are obsessed with technical details and logistics, so clients can spend their time doing what they do best—bringing unique spaces to life. Built for designers, architects, and contract dealers, the Design Public Group Platform can be trusted with a vision, a budget, a timeline, and a reputation. It's where great design is easy to find. Design Public Group is part of the global family of industry-leading brands for the workplace and home under HNI Corporation.

About the role

The eCommerce Systems & IT Support Specialist provides front-line support for DPG's ecommerce platforms, custom business applications, and internal technology environment. This role is responsible for troubleshooting Shopify storefronts, Dashboard and PIM systems, business application integrations, and employee technology issues while serving as a key resource for technical problem-solving across the organization. The ideal candidate combines strong technical troubleshooting skills, a customer-focused approach, and the ability to identify root causes, document solutions, and collaborate effectively with both business users and development teams.

Responsibilities

• Provide support and troubleshooting for DPG's Shopify storefronts, including orders, products, customer accounts, tags, meta fields, and overall platform functionality.
• Support DPG's custom-built Dashboard and PIM systems by investigating data, product, workflow, and configuration-related issues.
• Diagnose and resolve issues across integrated applications and systems, including Shopify apps, third-party connectors, and internal tools; document findings and escalate to development teams when necessary.
• Analyze data and workflow interactions between Shopify, Dashboard, PIM, and related platforms to identify root causes and ensure system reliability.
• Deliver first-level IT support for hardware, software, VPN, connectivity, and business application issues through both ticket-based and live user support.
• Administer user accounts and access permissions and manage technology onboarding and offboarding activities across business systems.
• Monitor and triage technology requests, support Monday.com platform administration and troubleshooting, and coordinate with external vendors when required.
• Maintain accurate support documentation, contribute to the Technology Knowledge Base, track issues and resolutions, and drive continuous improvement through effective root-cause analysis and knowledge sharing.
• Participate in activities as appropriate to ensure the success of the organization.

Requirements

• Bachelor’s degree in computer science, Information Technology, Information Systems, or a related field preferred.
• A minimum of one year of experience providing technical support, helpdesk support, systems support, or eCommerce platform support in a professional environment required.
• Equivalent combination of education, technical training, certifications, and relevant work experience will be considered in lieu of a degree.
• We are unable to offer visa sponsorship for this role. Only candidates authorized to work in the US without the need for current or future sponsorship will be considered.

Benefits

We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.