Ecom & Marketplace Technical Operations Specialist

Key Responsibilities

• Serve as the first point of contact for any issue touching NetSuite, inventory sync, order statuses, SKU setup, fulfillment logic, promo configuration impact, refunds, or reporting discrepancies.
• Maintain accurate stock visibility across both US and CA markets and ensure data consistency between Shopify and NetSuite.
• Support the VP of Sales on buys through inventory analysis: review sell-through rates, weeks of cover, size depth, top-style availability, margin mix, broken size runs, and replenishment opportunities.
• Coordinate with Supply Planner to ensure ECOM numbers are considered in the seasonal buy.
• Flag overstock and understock risks proactively and align US and Canadian stock availability with eCommerce & Marketplace demand signals.
• Own daily coordination, fulfillment partners, and returns teams. Monitor order flow, cancellations, backorders, late shipments, return bottlenecks, and operational exceptions.
• Ensure eCommerce & Marketplace priorities and deadlines are clearly understood by all operational stakeholders in Truckee.
• Act as the local voice of eCommerce & Marketplace within the US operations team.
• Maintain a live operational dashboard or log to give full visibility to stakeholders across time zones.
• Manage Vendor Central purchase orders end-to-end: confirm POs, monitor acceptance deadlines, follow up on open orders, and coordinate with the warehouse to maximize fill rates and avoid chargebacks.
• Own shipping issue resolution — escalate delays and routing problems quickly, acting as the point of contact between the warehouse and Amazon to keep shipments on track and compliant with vendor guidelines.
• Ensure Amazon receives the right assortment and that orders in NetSuite reconcile with Vendor Central — flagging and resolving discrepancies in quantities, SKUs, and order statuses across both systems.
• Monitor Celigo for Amazon-related integration errors, follow up on failed flows, and coordinate with the technical team to resolve sync issues between Vendor Central and NetSuite.

Requirements

• Hands-on experience working with Shopify (backoffice / merchant-side, not development).
• Familiarity with an ERP system — NetSuite experience strongly preferred.
• Familiarity with Celigo and/or other integration.
• Strong understanding of eCommerce & Marketplace order flows, inventory management, and fulfillment operations.
• Comfortable reading and interpreting operational data, reports, and basic system logs.
• Experience with bug documentation and/or QA testing from a business/user perspective (no coding required).
• Tools: Shopify Admin, NetSuite or equivalent ERP (read/report access level), Celigo or other IPAAS tools, Javascript, Ticketing and project management tools (Jira, Linear, Notion, or equivalent), Google Workspace or Microsoft 365, Slack (primary communication tool across EU and US teams).

Soft Skills

• Exceptional written communication — your written output is your primary interface with technical teams across time zones.
• High attention to detail and data accuracy.
• Strong organizational skills with the ability to manage multiple concurrent priorities.
• Proactive, autonomous, and solutions-oriented mindset.

Benefits

• 401K, Health & Dental, IKON Pass, Nidecker Group snowboard equipment & footwear, ability to work from home 1-2 days a week.