ECM Delivery Manager

People Leadership & Talent Management

Lead, manage, and develop a team of ECM professionals, fostering a culture of accountability, collaboration, and continuous improvement.
Recruit, interview, and hire top talent to support current and future business needs.
Drive employee retention through engagement, career development, and a positive team environment.
Provide ongoing coaching, mentoring, and performance feedback to team members.
Establish clear performance expectations and conduct regular performance reviews.
Identify skills gaps and create development plans to enhance team capabilities.
Promote knowledge sharing and continuous learning across the team.
Ensure appropriate resource allocation and workload balancing to maximize team productivity and morale.

Delivery & Operations

Manage new client implementations and participate in and facilitate post-launch business validation activities.
Distribute, manage, and prioritize assignments across the ECM team.
Lead administration of meetings and key project initiatives.
Perform project analysis and identify process improvement opportunities.
Serve as the primary liaison between Account Executives and ECM staff.
Regularly review open project requests from Account Executives and Production Managers.
Act as a feedback gateway to address issues raised by team members and stakeholders.
Communicate effectively with project teams, leadership, customers, and stakeholder.
Oversee ongoing client support requests for OnBase updates to ensure alignment with business objectives.
Enforce IT Change Management policies and procedures.
Manage SOC-2 related tasks and compliance activities.
Collaborate with cross-functional leaders to share and implement best practices.
Identify cross-client issues and proactively communicate risks and impacts.
Proactively identify project risks and develop mitigation and issue management plans.
Perform other duties as assigned.