IAM Delivery Manager

Roles & Responsibilities

• Project Delivery Management:
  • Set up the full lifecycle of IAM projects internally and with customer processes from initiation to closure, ensuring on-time delivery and alignment with business goals.
  • Actively manage and ensure projects meet budgetary, timeline, security, compliance, and P&L targets.
  • Identify and set up rectification plans for any potential issues, monitor them, and flag to delivery leadership for visibility and inputs.
  • Adequately adhere to SOW scope and manage changes in project scope, schedule, and costs using appropriate mechanisms.
• Operational Support:
  • Weekly connects with PMs to review project plan, status, and identify and plan for any issues and roadblocks.
  • Ensure coordination and tracking with internal teams for project deliverables, invoicing, P&L, resource fulfillment, and risk tracking activities.
  • Ensure timely resource fulfillment through internal and external processes for planned project activities.
• Stakeholder & Vendor Mgmt:
  • Act as the primary point of contact for third-party contracting parties, vendors, and manage relationships and expectations.
  • Cook internal resources and third parties/vendors for the execution of projects.
• Client Mgmt:
  • Ensure high customer satisfaction.
  • Get weekly feedback and inputs from customer leadership on meeting customer expectations and identify gaps and opportunities for improvement.
  • Act as the first level of escalation after the project manager for customer concerns.
  • Regularly converse with customer cyber leadership in other IAM and cyber domains to identify and map new opportunities for growth with account leadership.
• Risk & Compliance:
  • Measure project performance using appropriate systems, tools, and techniques.
  • Perform risk management to minimize project risks.
  • Ensure internal and customer processes are followed to achieve internal and customer risk and compliance parameters.
  • Report and escalate to management as needed.