ECAM Account Manager

About the role

The ECAM Account Manager is responsible for driving new business, account expansion, customer engagement, and commercial follow-through within assigned AWS North America regions. This role supports i2G Systems's growth within an existing strategic customer by identifying qualified security-related opportunities, building customer relationships, coordinating quote activity, maintaining accurate records, including Salesforce and any other system as required, and ensuring timely follow-up on open opportunities, active quotes, and awarded work.

Responsibilities

• Identify, develop, and advance new business opportunities within assigned AWS regions while protecting customer confidence, maintaining disciplined follow-up, and ensuring all customer-facing commitments are properly coordinated internally before being made.
• Build and maintain a qualified pipeline aligned with assigned revenue and growth targets.
• Develop new stakeholder relationships where appropriate and deepen existing relationships across AWS customer groups.
• Identify customer needs, upcoming work, regional pain points, lifecycle opportunities, and service expansion opportunities. Recommend new or expanded service opportunities when appropriate, while staying within approved i2G service lines unless additional capability is reviewed and approved.
• Maintain regular customer communication, including weekly customer calls at minimum and consistent follow-up on quotes, open opportunities, and active work.
• Coordinate regional travel in advance, ensuring customer meetings are scheduled and confirmed before travel occurs.
• Support customer confidence by providing timely, accurate, and professional communication.
• Participate in customer sentiment tracking in coordination with the ECAM Coordinator.
• Identify at-risk customer relationships or customer-impacting issues early and escalate through ECAM before they become executive-level problems.
• Own customer-facing follow-up on quotes, open opportunities, and commercial status.
• Ensure quotes are followed up on promptly after delivery and that next steps are documented.
• Challenge unclear scopes before they move too far through the internal process.
• Career Development: During onboarding, the Account Manager will learn i2G’s service lines, customer structure, Salesforce expectations, quote and opportunity processes, internal coordination paths, and ECAM operating standards. During shadowing, the Account Manager will participate in customer meetings, internal reviews, quote follow-up, Salesforce updates, and territory planning under guidance. During mentoring, the Account Manager will begin taking direct ownership of assigned customer follow-up, opportunity development, Salesforce accuracy, quote tracking, and customer communication while continuing to receive guidance and oversight.

Qualifications

• Strong communication, follow-up, and organizational skills.
• Ability to build customer relationships and identify business opportunities within an existing enterprise account.
• Comfort working with customer stakeholders, internal teams, and cross-functional business processes.
• Ability to manage multiple regions, opportunities, quotes, and customer follow-ups at the same time.
• Willingness and ability to travel at least 25% based on customer and business needs.
• Strong attention to detail and willingness to maintain accurate Salesforce records.
• Professional judgment and ability to avoid making unsupported commitments.
• Strong attitude, ownership mindset, and willingness to learn.