ECAM Account Manager

About the role

i2G Systems delivers advanced electronic security and life safety solutions across various industries. The ECAM Account Manager role focuses on driving new business, account expansion, customer engagement, and commercial follow-through within assigned AWS North America regions.

Responsibilities

• Identify, develop, and advance new business opportunities within assigned AWS regions.
• Build and maintain a qualified pipeline aligned with assigned revenue and growth targets.
• Maintain regular customer communication, including weekly customer calls and consistent follow-up on quotes, open opportunities, and active work.
• Coordinate regional travel in advance, ensuring customer meetings are scheduled and confirmed before travel occurs.
• Support customer confidence by providing timely, accurate, and professional communication.
• Own customer-facing follow-up on quotes, open opportunities, and commercial status.
• Ensure quotes are followed up on promptly after delivery and that next steps are documented.
• Challenge unclear scopes before they move too far through the internal process.
• Coordinate with Estimating, Engineering, Operations, and other internal teams as needed to ensure customer requests are properly understood and routed.
• Own initial customer communication when an assigned customer issue arises.
• Escalate customer-impacting issues internally through ECAM promptly.
• Help maintain recovery visibility with the customer while internal owners address operational, technical, or execution issues.

Requirements

• 3+ years experience in security integration, datacenter environments, critical infrastructure, construction, enterprise account management, or technical sales.
• Familiarity with access control, video surveillance, intrusion detection, intercom, gates, fiber, cabling, or related systems.
• Experience working with SPMs, TIPMs, procurement, security managers, construction managers, general contractors, and internal operations teams.
• Executive communication skills.

Qualifications

• Strong communication, follow-up, and organizational skills.
• Ability to build customer relationships and identify business opportunities within an existing enterprise account.
• Comfort working with customer stakeholders, internal teams, and cross-functional business processes.
• Ability to manage multiple regions, opportunities, quotes, and customer follow-ups at the same time.
• Willingness and ability to travel at least 25% based on customer and business needs.
• Strong attention to detail and willingness to maintain accurate Salesforce records.
• Professional judgment and ability to avoid making unsupported commitments.
• Strong attitude, ownership mindset, and willingness to learn.

Skills

• Proactive, responsive, commercially focused, organized, and customer-facing.
• Ability to create opportunities, follow up consistently, maintain accurate Salesforce data, communicate clearly, escalate risks early, and help grow i2G's business with AWS while staying aligned with i2G's current capabilities and internal processes.

Benefits

Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Pay

TBD

Schedule

Minimum of four days per week in-office, with travel required based on customer and business needs. Virginia is the preferred location; however, candidates located near other office locations will be considered.