eBilling Analyst - Remote

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific, employing thousands globally to help clients operate more efficiently and effectively.

About the role

The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys, and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management amid a fast-paced, deadline-driven environment.

Responsibilities

• Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
• Responsible for the submission of electronic invoices and accruals to clients on a monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• Act as liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing by providing expert-level subject matter support
• Liaise with billing attorney/secretary and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices

Requirements

• Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 1+ years of e-billing experience within a corporate law department or law firm
• Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker)
• Proven knowledge and experience with BillBlast. Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus
• Proficiency with Windows-based software and Microsoft Applications such as Excel, Word, and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports
• Strong reading comprehension, analytical, and problem-solving skills
• Ability to multi-task, use time efficiently, and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands
• Able to influence/steer at a senior and executive level within and outside client groups

Schedule

Monday-Friday, 8:00 AM - 4:30 PM EST; 1st shift

Pay

RRD's current salary range for this role is $18.22–25.53 per hour. The salary range may be adjusted based on the applicable geographic location of the hired employee and may change in the future. Compensation decisions may vary based on education, skills, experience, proficiency, performance, shift, and location.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts